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Implementation Services at a Glance
  • Implementation planning
  • Project Management
  • Turnkey Facility Set-up
  • HR Development
  • Operator Solutions

RLA understands the complexity of the interrelated tasks and processes that lead up to the pre- and post-opening. We provide the strategic competency to lead project development, guiding, as well as facilitating owner and management efforts throughout this critical phase. We partner with you to assure budgets, assets, personnel, programming and policies are all aligned in ways that not only optimize the customer experience but also protect your bottom line. Our combined expertise in the economics of hospitality and operational best practices is unparalleled.

Implementation planning
  • Customized review system development
  • Analysis of competitors’ business performance and processes
  • Identification of best practices
  • Application of comparative business models
  • Identification of key performance indicators + systems analysis guidelines

Project Management
  • Critical path development
  • Liaison fulfilment between owner/developer and third parties
  • Projection of estimated capital expenditure and operating costs
  • Alignment of concept planning and budgetary guidelines
  • Pre-opening planning and assistance
  • Vendor sourcing and selection

Turnkey Facility Set-up
  • Budgeting and forecasts
  • Long-term capabilities assessment
  • SOP compatibility evaluation and preparation

HR Development
  • Educational programmes and trainings
  • Job descriptions and organizational hierarchy development
  • Recruitment processes
  • Capacity building implementation
  • Skills training
  • OMS Training – Owners, Management, Staff
  • Brand Positioning and Marketing Planning
  • Brand identity and values development

Operator Solutions
  • Full-service support to identify, evaluate and select the appropriate operator
  • Operator package and contract negotiations
  • Management contract review
  • Franchise evaluation and selection
  • Outsourcing alternatives

RLA partners with you to assure performance, budgets, operations and policies are all aligned in ways that optimize the guest experience and financial return on your assets.